Refund policy

Emmie Lane – Returns and Refunds Policy

We want you to feel confident in every Emmie Lane purchase. If something isn’t quite right, we’re here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at emmie@emmielane.com.au. Returns should be sent to:

Emmie Lane
77 Beach Parade, Cotton Tree, QLD 4558

Buyer pays for return shipping in change of mind returns. Items sent back without first requesting a return will not be accepted.

You’re always welcome to email us with questions at emmie@emmielane.com.au.

Damages and Issues

Please inspect your order when it arrives and contact us immediately if your item is defective, damaged, or if you received the wrong item. We’ll work quickly to make things right.

Exceptions / Non-Returnable Items

Some types of items cannot be returned, including:

  • Custom or made-to-order garments
  • Items marked as final sale
  • Gift cards

If you’re unsure whether your item is eligible for return, please contact us at emmie@emmielane.com.au.

Exchanges

The fastest way to get the item you want is to return the one you have and make a separate purchase for the new item once your return is accepted.

European Union Cooling-Off Period

If your order is shipped to the EU, you have the right to cancel or return your order within 14 days for any reason. Items must be in their original condition with tags and packaging intact. Proof of purchase is required.

Refunds

We’ll notify you once we’ve received and inspected your return. If your return is approved, your refund will be processed to your original payment method within 10 business days.

Please note: it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at emmie@emmielane.com.au.