Terms of service

OVERVIEW

Welcome to Emmie Lane! The terms “we”, “us” and “our” refer to Emmie Lane. Emmie Lane operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Emmie Lane is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Emmie Lane reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Emmie Lane confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting, as Emmie Lane may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 5 - SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Emmie Lane, its affiliates or licensors and are protected by copyright and other intellectual property laws.

You may not use our content for commercial purposes without prior written consent. All rights not expressly granted herein are reserved by Emmie Lane.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to third-party tools which we do not monitor or control. These tools are provided “as is” and “as available” without any warranties. Use them at your own risk.

SECTION 8 - THIRD-PARTY LINKS

The Services may include links to third-party websites. We are not responsible for content, policies, or practices of those third parties. Use them at your own discretion.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Emmie Lane is powered by Shopify. All transactions are between you and Emmie Lane directly. Shopify is not responsible for any sales, products, or claims related to your use of our store.

SECTION 10 - PRIVACY POLICY

All personal information collected is handled in accordance with our Privacy Policy and Shopify’s privacy practices. By using the Services, you consent to these policies.

SECTION 11 - FEEDBACK

Any feedback you provide (reviews, suggestions, etc.) may be used by us without restriction. You agree that your feedback will not violate any third-party rights or contain unlawful or harmful content.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

SECTION 13 - PROHIBITED USES

You agree not to use the Services for any unlawful, abusive, or harmful purpose, or to infringe upon the rights of others. We reserve the right to terminate accounts for violations.

SECTION 14 - TERMINATION

We may terminate your access to the Services at any time without notice. Certain provisions will survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

We do not guarantee uninterrupted or error-free service. Services and products are provided “as is” without warranties of any kind unless required by law.

SECTION 16 - LIMITATION OF LIABILITY

We are not liable for any direct or indirect damages arising from your use of the Services or products, to the maximum extent permitted by law.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold harmless Emmie Lane and its affiliates from any claims arising from your use of the Services or your violation of these Terms.

SECTION 18 - SEVERABILITY

If any provision is found to be unenforceable, the remainder of the Terms will remain in full force and effect.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Emmie Lane. No waiver of any term shall be deemed a further or continuing waiver of such term.

SECTION 20 - ASSIGNMENT

You may not assign these Terms without our written consent. We may assign or transfer our rights and obligations at any time.

SECTION 21 - GOVERNING LAW

These Terms shall be governed by the laws of Queensland, Australia. You agree to submit to the jurisdiction of courts in that region.

SECTION 22 - HEADINGS

Headings are included for convenience only and do not affect interpretation.

SECTION 23 - CHANGES TO TERMS OF SERVICE

We may update these Terms from time to time. Any changes will be posted on this page. Your continued use of the Services constitutes acceptance of the updated Terms.

SECTION 24 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at emmie@emmielane.com.au.

Emmie Lane
77 Beach Parade, Cotton Tree, QLD 4558
emmie@emmielane.com.au